Search our knowledge base or browse the categories below to find exactly what you are looking for.
Everything you need to manage your services and profiles.
Discover more about our devices from eSIMs to smart TVs.
Everything you need to know about our streaming plans and tariffs.
Check connection speeds and find streaming support.
Keep your viewing habits and account data secure.
Using your device and watching content while traveling abroad.
Understanding your subscription bill and payment methods.
Upgrade your plan, device, or return a hardware product.
Report phishing attempts and protect yourself from fraud.
Welcome to guide-02.store! We are delighted to have you with us. Setting up your new streaming device and service is quick and easy. First, ensure your connection is active and your device is powered on.
If you are transferring an existing account, this process usually takes just a few moments. You will receive a welcome email confirming when the setup is complete.
Experiencing buffering or connection issues? Try these simple steps before calling support:
Your security is our top priority. We will never ask for your full password or payment PIN over the phone or via email. Be wary of unexpected calls or texts claiming to be from guide-02.store asking for sensitive personal information.
If you suspect you have received a fraudulent communication, please contact our fraud team immediately using the number listed on this page: 0204 569 0039.